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Celebrate our 1st year Anniversary | 7.7 Deals!

FREE SHIPPING within Metro Manila this July 2021!

    Frequently Asked Questions

    Shipping & Rates

    Our standard lead time is between 30-45 days for Sea Freight (own box or Pasabuy) and 10 days for Air Freight. However, it may have significant delays due to enhanced safety measures during cross border shipping. We seek your understanding during this period.

    Our rates are flexible. Economy shipping varies by weight. Shipping fees will be calculated during checkout. Otherwise, you can choose to pick up your items or request to arrange your own delivery.

    Payment Options

    We prefer online payment. Online payments are easy and secure thanks to Paypal. 

    via Debit/Credit Card: You must choose Paypal during checkout. You do not need a Paypal account for your payment to be processed.

    via Bank Transfer: You may choose to make payment via transfer to BDO. Banking details are available during checkout. Bank transfers must be fulfilled 24-48 hours upon checkout or the order will be cancelled.

    via Instalment (TendoPay): You must have your Tendopay account to proceed payment via instalment. You will be redirected to Tendopay's website so you can login to your account if you choose this payment option during checkout. 

    via Layaway: We provide item reservations* through Paypal subscriptions. This option allows you to plan your payments accordingly. Once payment is full, your item is ready for delivery or pick up. Please contact us to know more. 

    *Only applicable to electronics, furniture and other items with purchase value of P5000 and above.

    Preorders & On-hand Items

    Because SGtoMNL is a personal shopper and reseller, most items displayed are preorders. However, there are some items marked as "On Hand" that you can purchase without waiting for boxes to arrive in Manila.

    Product Availability

    We try our best to keep our store up-to-date. However, items listed in our store are not 100% guaranteed to be in stock at the time of order processing. If we are unable to fulfill your order, you will be offered an alternative to wait for items to be available or you will be given a refund for the unavailable product. 

    Virtual Shopping

    Due to pandemic, our shopping experience drastically changed. We can no longer travel like before or visit a physical boutique without risking our health and safety. Here at SGtoMNL, we try to make online shopping more personal and customized. You can hire us to shop for you at Marina Bay Sands, or Apple Store to get your iWatch engraved. More about this here

     

    If you have other questions, please feel free to contact us via chat or email us at wecare@sgtomnl.com

    Authenticity Guaranteed

    Guaranteed authentic or get your money back.

    Secure Shopping

    We use 100% SSL Secure shopping for seamless checkout.

    Competitive Prices

    One of the lowest prices in the market!